We use streaming video optimization technology in our network, which also helps ensure that available network capacity can be used to provide a good service experience to the largest number of customers. The optimization technology is designed to manage data usage over the network, reduce the risk of streaming video crashing and buffering on mobile devices, and reduce the amount of data consumed to allow other users to enjoy higher speeds and a better overall network experience. Video optimization occurs only for streams identified as video by our core packet network or when the video provider has configured protocols to self-optimize their video. While many changes to streaming video files are unlikely to be detectable, the optimization process can affect the appearance of streaming video as it appears on a user`s device. In some cases, video optimization can also identify and treat video file downloads as if they were real-time video streams. However, T-Mobile offers content providers the option to opt for a protocol to identify video downloads and ensure that they are not treated as streaming videos. Customers can have plans that offer DVD-quality video optimization (up to 1.5Mbps, typically 480p), with the option to add functionality that delivers video streams at speeds identical to HD video capabilities (typically 1080p). Alternatively, customers may have pricing plans that offer video optimization as a customer-centric feature (e.g., “binge on”) to enable or disable DVD-quality video optimization. Some qualified video providers may choose to decline the Binge On program, see the www.t-mobile.com/offer/binge-on-streaming-video.html# list. Binge On optimization technology is not applied to these providers` video services, and high-speed data consumption continues as if the frenzy is not activated.
Further information on video optimization can be found in our Open Internet Policy under www.T-Mobile.com/OpenInternet. If you have a fixed rate plan with guaranteed price maintenance, we will not increase your recurring monthly service fee (“Recurring Fee”) for the period that applies to your pricing plan or, if no specific period applies, as long as you remain a reputable customer in an eligible pricing plan. If you change your plan, the RPM will apply to your new pricing plan (if applicable). The RPM is limited to your recurring charges and does not include, for example, additional features, taxes, surcharges, fees, or fees for additional features or devices. If your service or account is restricted, suspended, terminated or then restored, you may be charged a reactivation fee. For more information about our unlocking policies, see www.t-mobile.com/responsibility/consumer-info/policies/sim-unlock-policy. These Terms describe the experiences you can expect on our network, including information about our appropriate network management practices and experiences in our roaming partners` networks. Please refer to our coverage maps, which show approximately our estimated outdoor coverage area.
Your experience in our network may vary and change without notice, depending on various factors. You agree that we will not be responsible for any problems related to the availability or quality of the Services. To provide the best possible experience for the largest possible customers with T-Mobile-branded plans, for the vast majority of plans, we prioritize data usage for a small percentage of our heavy data users, especially those using more than 50GB of data in a billing cycle. compared to other customers. This threshold is assessed periodically and may change over time. We also prioritize data from customers who choose certain pricing plans based on data from other T-Mobile-branded pricing plans, but ahead of customers who are prioritized as heavy data users. Customers with lower priority data may notice lower speeds than priority customers at times and places when customers request concurrent network resources. Check out the service you have selected or visit our webpage at the link below for more details.
We prioritize smartphone and mobile Internet (tablet) traffic over HotSpot mobile traffic (tethering) in our network. We use streaming video optimization technology on our network to minimize data consumption while improving the service experience for all customers. For example, for a small number of pricing plans, video optimization is done via the binge-on feature. Some qualified video providers may choose to decline the Binge On program. For a list of opt-out providers, see www.t-mobile.com/offer/binge-on-streaming-video.html#. Binge On optimization technology is not applied to these providers` video services, and high-speed data consumption continues as if the frenzy is not activated. In addition, we can implement other network practices to ensure optimized network performance as technologies evolve. Our Open Internet Policy, available at www.T-Mobile.com/OpenInternet, contains important information on these topics, as well as information about business conditions and performance characteristics (such as expected speed, latency, and network practices). If you choose the small claims procedure, you must send a claim letter to inform T-Mobile of your intention. The letter reaches T-Mobile Office via the company`s legal address. Even if the process takes longer, you will end up with a permanent solution to your problem.
We may contact you free of charge via any mobile phone number assigned to your account for any purpose, including marketing, and as permitted by law. You also expressly agree to be contacted by us and anyone who contacts you on our behalf for any purpose, including billing, collections or for other purposes related to the account or service, at any telephone number or physical or email address where you can be reached, including a wireless telephone number. You agree that T-Mobile and anyone who contacts you on our behalf may communicate with you in any way, including using a pre-recorded or artificial voice, using an automatic telephone dialing system to make calls or send messages or alerts, or using an automatic messaging system to send electronic messages.